FW: Internet & Email Drop Outs

FW: Internet & Email Drop Outs

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From: =
Marlon Franklin <marlon.franklin@zeninternet.co.uk>

Sent: 11 February 2019 10:16
To: SB&R – Support – Team Leaders <U_DG_SBR_Support_TeamLeade=
rs@zeninternet.co.uk>; Rachel Whiteley <rachel.whiteley@zeninternet.c=
o.uk>
Subject: FW: Internet & Email Drop Outs

 

 

From: T=
ech Interview
Sent: 11 February 2019 10:15:55 (UTC) Dublin, Edinburgh, Lisbon, Lon=
don
To: TechInterview
Subject: Re: Internet & Email Drop Outs

Hi Mark

 

I’m sorry to hear you are experiencing these issue=
s with your emails, are you aware if this happens on other devices or just =
the device your currently using?

 

This also sounds like your router is potentially turning=
its self off and on again could you try going on your emails whilst the ro=
uter is plugged into the master socket, you can
find the master socket inside the white box which will say BT on it there =
will be two screws or a sliding plate if your remove this the mast socket i=
f you plug your router in this and try to open your emails we will be able =
to determine if it is an issue with
your device or the router its self.

 

I hope this solves the issue for you.

 

 

kind regards

 

Georgia 

 

From:=
A. Customer

Sent:=
Wednesday, January 24, 2018 2:27 PM

To: ‘tech.interview@zen.co.uk’

Subje=
ct:
Internet & Email Drop Outs=

 

Hi Support,

 

I seem to be suffering wi=
th a bit of a weird issue using my email. Your support agent, Bob, helped m=
e last week in setting up my email address in Microsoft
outlook. My connection works fine when I’m online looking at my favo=
urite websites like cookiemadness.net and marthastewart.com, but for some s=
trange reason every time I check my emails the internet dies and I have to =
reconnect. It’s not quite annoying just
yet, but I feel it may be if it continues. It’s also not something I=
’d expect from an ADSL connection that I’ve heard is ‘alw=
ays on’. Can you help me with this please? I’m not overly techn=
ical so please give me help I will understand!

Mark Karl

 


A. Customer
Resourcing Business Partner
Zen Internet
Direct: 01706 902553

M: 07590963384

Winner of ‘Services Company of the Year’ at the UK IT Industry =
Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

 

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of
fraud. We may also monitor the content of emails sent to and/or from Zen I=
nternet Limited for the purposes of security, staff training and to monitor=
quality of service.

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ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
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