Posts found under: Blog

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Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01=
706 902009

Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

Read more...

FW: 471810 – Zen Internet – Reference request for Georgia Bavington

________________________________________
From: Marlon Franklin
Sent: 07 March 2019 08:50
To: Jon Bavington
Subject: FW: 471810 – Zen Internet – Reference request for Georgia Bavington [Incident: 190304-000750]

Hi Jon

Can I get the info below please

Thanks
Marlon

From: Payroll Admin Centre
Sent: 07 March 2019 07:56
To: Marlon Franklin
Subject: 471810 – Zen Internet – Reference request for Georgia Bavington [Incident: 190304-000750]

[Image]

With regards to your request, reference number # 190304-000750, this has been resolved and the case is now closed.

Response By E-mail (Administrator(471810)) (07/03/2019 07.56 AM)
Hello,

We have received the email request to process ex-employee reference for Georgia Bavington. However we are unable to identify the correct employee with the information provided.

Hence, could you please provide us with the below mentioned additional information for the employee in order to proceed further?

• National Insurance number
• Date of birth
• Capita/Contractor employee number
• Residential address

In addition, could you confirm if Georgia Bavington was working with Capita as a permanent employee or as a contracted employee, along with the employment dates.

Your support and prompt action would be highly appreciated.

Confidential

Administrator
Capita Employee Payroll and Administration Centre
2nd Floor Templegate House, 115-123 High Street, Orpington Kent, BR6 0LG
T: 0344 22 55 33 5 E: payrolladmincentre@capita.co.uk

www.capitahrsolutions.co.uk

| HR Outsourcing | Payroll | Consultancy | Transformation |

Capita provides all aspects of end to end HR, pay and pension services to over 650 clients across all public and private sectors.
We serve 3 million client employees and pensioners in the UK and Ireland and our HR Shared Service Centres manage 26 million enquiries a year
Customer By Service Email (Marlon Franklin) (04/03/2019 02.46 PM)

Hi HR

Georgia Bavington has provided your contact details as they have nominated you to provide a reference for their application for Technical Support Consultant with Zen

Please click on the following link and you will be able to provide the reference for Georgia online, or alternatively you can email your standard reference to marlon.franklin@zeninternet.co.uk

https://zeninternet.current-vacancies.com/References/CompleteReferenceForm/79529?cid=1765&token=74cdb134-99b6-4174-b0da-eacf612ba46a

Kind Regards

Zen Recruitment Team

This message has been scanned by Capita’s systems, but if you believe it to be spam then click here to report this email as spam.

If you wish to update your request or you need to contact us, please reply to this email.

Kind regards,

Employee Payroll and Administration Centre

[---001:001919:62042---]

This email is security checked and subject to the disclaimer on web-page: http://www.capita.co.uk/email-disclaimer.aspx

Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01706 902009
Web: zen.co.uk

Winner of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is private and confidential. If you have received this message in error, please notify us and remove it from your system.

Zen Internet Limited may monitor email traffic data to manage billing, to handle customer enquiries and for the prevention and detection of fraud. We may also monitor the content of emails sent to and/or from Zen Internet Limited for the purposes of security, staff training and to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sandbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 01

Read more...

FW: Issues – Tech Support

&nbsp=
;

&nbsp=
;

From: =
Marlon Franklin <marlon.franklin@zeninternet.co.uk>

Sent: 11 February 2019 10:31
To: SB&R – Support – Team Leaders <U_DG_SBR_Support_TeamLeade=
rs@zeninternet.co.uk>; Rachel Whiteley <rachel.whiteley@zeninternet.c=
o.uk>
Subject: FW: Issues – Tech Support

 

 

From: T=
ech Interview
Sent: 11 February 2019 10:30:43 (UTC) Dublin, Edinburgh, Lisbon, Lon=
don
To: TechInterview
Subject: Re: Issues – Tech Support

Hello Mr Bobbingto

 

I’m sorry to hear that these issues are occurring =
and you are not happy with the support you have recently received. In order=
for me to get to the bottom on the problem I will need
to ask you a few questions,

Firstly is this issue occurring at around the same time =
the alarm system has been turned on?

       If it is please cou=
ld you turn the alarm system off whilst your at the premises to see if you =
notice a change in the intermittency of the connection. If the connection s=
eems
like it is working it could be that the alarm is causing interference with=
your internet connectivity.

 

Secondly is the router plugged into the test socket this=
can be found behind the face plate of the master socket?

    If not could you also try this if the=
re is still intermittent connections even after the alarm system has been t=
urned off.

 

Once we have fixed this issue we can discuss compensatio=
n as we will be able to look at the relevant actions which need to be taken=
.

 

 

Kind Regards

 

Georgia

 

 

 

 

 

 

 

From:=
A. Customer

Sent:=
Wednesday, January 24, 2018 2:23 PM

To: ‘tech.interview@zen.co.uk’

Subje=
ct:
Issues – Tech Support

 

To your alleged “Support” team

 

I am getting really fed u=
p with your service I have called and spoken to numerous people on numerous=
occasions & yet my service is still not working
like it should be I am yet again having to email you due to the extremely =
long waits in getting through to your support desk and this means that yet =
again I have to explain my issue My service keeps dropping out each evening=
and it seems that when I call in
your support staff are just fobbing me off with one excuse after another F=
irst it was to try another filter then another router then checking for iss=
ues with my phone line Of course the line was working as I was calling you =
from it I can’t keep connecting
and disconnecting things from the phone line as I have an alarm system att=
ached to it that will no doubt stop working soon and if I have any issues I=
will not be able to contact my alarm company and I will hold YOU responsib=
le Anyway I am beyond fed up with
trying to get you to fix the issue and if you do not offer me a resolution=
soon I will be taking my business elsewhere I await your response detailin=
g what you are going to do for me to fix my service and what compensation I=
can expect so that you can retain
me as a customer

Mr. Henry Boddingto


Melissa Francois
Resourcing Business Partner
Zen Internet
Direct: 01706 902553

M: 07590963384

Winner of ‘Services Company of the Year’ at the UK IT Industry =
Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

 

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of
fraud. We may also monitor the content of emails sent to and/or from Zen I=
nternet Limited for the purposes of security, staff training and to monitor=
quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

Read more...

FW: Internet & Email Drop Outs

&nbsp=
;

&nbsp=
;

From: =
Marlon Franklin <marlon.franklin@zeninternet.co.uk>

Sent: 11 February 2019 10:16
To: SB&R – Support – Team Leaders <U_DG_SBR_Support_TeamLeade=
rs@zeninternet.co.uk>; Rachel Whiteley <rachel.whiteley@zeninternet.c=
o.uk>
Subject: FW: Internet & Email Drop Outs

 

 

From: T=
ech Interview
Sent: 11 February 2019 10:15:55 (UTC) Dublin, Edinburgh, Lisbon, Lon=
don
To: TechInterview
Subject: Re: Internet & Email Drop Outs

Hi Mark

 

I’m sorry to hear you are experiencing these issue=
s with your emails, are you aware if this happens on other devices or just =
the device your currently using?

 

This also sounds like your router is potentially turning=
its self off and on again could you try going on your emails whilst the ro=
uter is plugged into the master socket, you can
find the master socket inside the white box which will say BT on it there =
will be two screws or a sliding plate if your remove this the mast socket i=
f you plug your router in this and try to open your emails we will be able =
to determine if it is an issue with
your device or the router its self.

 

I hope this solves the issue for you.

 

 

kind regards

 

Georgia 

 

From:=
A. Customer

Sent:=
Wednesday, January 24, 2018 2:27 PM

To: ‘tech.interview@zen.co.uk’

Subje=
ct:
Internet & Email Drop Outs=

 

Hi Support,

 

I seem to be suffering wi=
th a bit of a weird issue using my email. Your support agent, Bob, helped m=
e last week in setting up my email address in Microsoft
outlook. My connection works fine when I’m online looking at my favo=
urite websites like cookiemadness.net and marthastewart.com, but for some s=
trange reason every time I check my emails the internet dies and I have to =
reconnect. It’s not quite annoying just
yet, but I feel it may be if it continues. It’s also not something I=
’d expect from an ADSL connection that I’ve heard is ‘alw=
ays on’. Can you help me with this please? I’m not overly techn=
ical so please give me help I will understand!

Mark Karl

 


A. Customer
Resourcing Business Partner
Zen Internet
Direct: 01706 902553

M: 07590963384

Winner of ‘Services Company of the Year’ at the UK IT Industry =
Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

 

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of
fraud. We may also monitor the content of emails sent to and/or from Zen I=
nternet Limited for the purposes of security, staff training and to monitor=
quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

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CiBmcm9tIFplbiBJbnRlcm5ldCBMaW1pdGVkIGZvciB0aGUgcHVycG9zZXMgb2Ygc2VjdXJpdHks
IHN0YWZmIHRyYWluaW5nIGFuZCB0byBtb25pdG9yIHF1YWxpdHkgb2Ygc2VydmljZS48YnI+DQo8
YnI+DQpaZW4gSW50ZXJuZXQgTGltaXRlZCBpcyByZWdpc3RlcmVkIGluIEVuZ2xhbmQgYW5kIFdh
bGVzLCBTYW5kYnJvb2sgUGFyaywgU2FuZGJyb29rIFdheSwgUm9jaGRhbGUsIE9MMTEgMVJZIENv
bXBhbnkgTm8uIDAzMTAxNTY4IFZBVCBSZWcgTm8uIDY4NiAwNDk1IDAxDQo8L3A+DQo8L2JvZHk+
DQo8L2h0bWw+DQo=

Read more...

Santander Insurance Customer Experience Survey

https://www.youtube.com/watch?v=3DZ5-xNxs9rHk

 

 


Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01=
706 902009

Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

Read more...

Santander Insurance Customer Experience Survey

https://www.amazon.com/Good-Authority-Become-Leader-Waiting-eboo=
k/dp/B01M06R11R/ref=3Das_li_ss_tl?ie=3DUTF8&qid=3D1499899520&sr=3D8=
-1&keywords=3Dgood+authority&linkCode=3Dsl1&tag=3Dcoachingf=
orleaders-20&linkId=3D110fbd9f6df45c137684c2d13250ebdc

 

https://coachingforleaders.com/podcast/306/

 

 


Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01=
706 902009

Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

Read more...

FW: “can you list what freedoms you have lost for me obviously role

________________________________________
From: Jon Bavington
Sent: 05 October 2018 16:56
To: Jon Bavington
Cc: Lance Bown
Subject: FW: “can you list what freedoms you have lost for me obviously role specific lol ”

LOST
Unable to eChat an outage with supplier
Unable to raise a fault to supplier both broadband and telephone
Unable to book appointment with supplier both broadband and PSTN
Unable to deal with any ICP (indirect or Wholesale) customer of any form (diagnostics, raise fault)

To address the above points : These are no longer part of the core role as it was in channel this is effectively a 2nd pair of eyes and pretty much how its always been downstairs advisor raises to fault manager, having a dedicated team also help promote standardisation as the “team” is now bigger than it was upstairs so time stealers can easily grow and have a potential impact on customers and the wider resources.

Can’t even do a callback without asking for permission first.
This is mainly because you don’t have full visibility of call trends and availability and potential impacts of you being off the phone.

If you look at all of the above as an individual than I do understand your frustration but when working as part of a larger team its important to be responsible for you part and contribution to the wider cause and trust in others that they will also fulfil their parts.

I feel you are seeing this as personal demotion which it is not. if you were to look at this from a constructive positive perspective you would see its actually freed you up to pursue other challenges and growth areas those skills you had upstairs are still relevant but we can use them differently especially with having so many new starters on the team they would benefit from your experience.


Jon Bavington
Technical Support Services Consultant
Zen Internet
Team: 01706 902009
Web: zen.co.uk

Winner of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is private and confidential. If you have received this message in error, please notify us and remove it from your system.

Zen Internet Limited may monitor email traffic data to manage billing, to handle customer enquiries and for the prevention and detection of fraud. We may also monitor the content of emails sent to and/or from Zen Internet Limited for the purposes of security, staff training and to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sandbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 01

Read more...

FW: Gear adjust and grip fitting – HO-CT02375105

 

 

From: Chris Cracknell <chris.cracknell@evanscycles.com>

Sent: 21 September 2018 16:24
To: Trafford Workshop <trafford.workshop@evanscycles.com>
Subject: Gear adjust and grip fitting – HO-CT02375105

 

Hello Trafford,

 

As discussed this morning, a Mr Jon Bavington will be in tomorrow with=
his Cannondale Trail 5 for a gear adjust, correct fitting of the gear guar=
d and fitting  of some lock grips.

 

The bike was only delivered yesterday so sounds like a setup issue.

 

I have sent the customer a gift voucher to cover the cost of the lock =
grips as the bike should have come with some.

 

If you need anything further, please let me know.

 

Please note that I am not in over the weekend however, my Assistant Ma=
nager Peter Jones will be aware of this, if you need anything.

 

Chris Cracknell
Contact Centre Manager

 


Jon Bavington
Technical Support Services Consultant
Zen Internet
Team: 01=
706 902009

Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

Read more...