Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01=
706 902009
Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01=
706 902009
Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

________________________________________
From: Marlon Franklin
Sent: 07 March 2019 08:50
To: Jon Bavington
Subject: FW: 471810 – Zen Internet – Reference request for Georgia Bavington [Incident: 190304-000750]

Hi Jon

Can I get the info below please

Thanks
Marlon

From: Payroll Admin Centre
Sent: 07 March 2019 07:56
To: Marlon Franklin
Subject: 471810 – Zen Internet – Reference request for Georgia Bavington [Incident: 190304-000750]

[Image]

With regards to your request, reference number # 190304-000750, this has been resolved and the case is now closed.

Response By E-mail (Administrator(471810)) (07/03/2019 07.56 AM)
Hello,

We have received the email request to process ex-employee reference for Georgia Bavington. However we are unable to identify the correct employee with the information provided.

Hence, could you please provide us with the below mentioned additional information for the employee in order to proceed further?

• National Insurance number
• Date of birth
• Capita/Contractor employee number
• Residential address

In addition, could you confirm if Georgia Bavington was working with Capita as a permanent employee or as a contracted employee, along with the employment dates.

Your support and prompt action would be highly appreciated.

Confidential

Administrator
Capita Employee Payroll and Administration Centre
2nd Floor Templegate House, 115-123 High Street, Orpington Kent, BR6 0LG
T: 0344 22 55 33 5 E: payrolladmincentre@capita.co.uk

www.capitahrsolutions.co.uk

| HR Outsourcing | Payroll | Consultancy | Transformation |

Capita provides all aspects of end to end HR, pay and pension services to over 650 clients across all public and private sectors.
We serve 3 million client employees and pensioners in the UK and Ireland and our HR Shared Service Centres manage 26 million enquiries a year
Customer By Service Email (Marlon Franklin) (04/03/2019 02.46 PM)

Hi HR

Georgia Bavington has provided your contact details as they have nominated you to provide a reference for their application for Technical Support Consultant with Zen

Please click on the following link and you will be able to provide the reference for Georgia online, or alternatively you can email your standard reference to marlon.franklin@zeninternet.co.uk

https://zeninternet.current-vacancies.com/References/CompleteReferenceForm/79529?cid=1765&token=74cdb134-99b6-4174-b0da-eacf612ba46a

Kind Regards

Zen Recruitment Team

This message has been scanned by Capita’s systems, but if you believe it to be spam then click here to report this email as spam.

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Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01=
706 902009
Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

Jon Bavington
Technical Support Team Leader
Zen Internet
Team: 01=
706 902009
Web: zen.co.uk

Winn=
er of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is pri=
vate and confidential. If you have received this message in error, please n=
otify us and remove it from your system.

Zen Internet Limite=
d may monitor email traffic data to manage billing, to handle customer enqu=
iries and for the prevention and detection of fraud. We may also monitor th=
e content of emails sent to and/or
from Zen Internet Limited for the purposes of security, staff training and=
to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sa=
ndbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 0=
1

________________________________________
From: Jon Bavington
Sent: 05 October 2018 16:56
To: Jon Bavington
Cc: Lance Bown
Subject: FW: “can you list what freedoms you have lost for me obviously role specific lol ”

LOST
Unable to eChat an outage with supplier
Unable to raise a fault to supplier both broadband and telephone
Unable to book appointment with supplier both broadband and PSTN
Unable to deal with any ICP (indirect or Wholesale) customer of any form (diagnostics, raise fault)

To address the above points : These are no longer part of the core role as it was in channel this is effectively a 2nd pair of eyes and pretty much how its always been downstairs advisor raises to fault manager, having a dedicated team also help promote standardisation as the “team” is now bigger than it was upstairs so time stealers can easily grow and have a potential impact on customers and the wider resources.

Can’t even do a callback without asking for permission first.
This is mainly because you don’t have full visibility of call trends and availability and potential impacts of you being off the phone.

If you look at all of the above as an individual than I do understand your frustration but when working as part of a larger team its important to be responsible for you part and contribution to the wider cause and trust in others that they will also fulfil their parts.

I feel you are seeing this as personal demotion which it is not. if you were to look at this from a constructive positive perspective you would see its actually freed you up to pursue other challenges and growth areas those skills you had upstairs are still relevant but we can use them differently especially with having so many new starters on the team they would benefit from your experience.

–
Jon Bavington
Technical Support Services Consultant
Zen Internet
Team: 01706 902009
Web: zen.co.uk

Winner of ‘Services Company of the Year’ at the UK IT Industry Awards

This message is private and confidential. If you have received this message in error, please notify us and remove it from your system.

Zen Internet Limited may monitor email traffic data to manage billing, to handle customer enquiries and for the prevention and detection of fraud. We may also monitor the content of emails sent to and/or from Zen Internet Limited for the purposes of security, staff training and to monitor quality of service.

Zen Internet Limited is registered in England and Wales, Sandbrook Park, Sandbrook Way, Rochdale, OL11 1RY Company No. 03101568 VAT Reg No. 686 0495 01